EGAN

eGain Corporation engages in the development, license, implementation, and support of AI-powered knowledge management and customer experience automation solutions for enterprises in North America, Europe, the Middle East, and Africa. The company offers eGain AI Agent, which helps businesses to deploy enterprise-grade agentic solutions built on knowledge and guided actions; eGain AI Knowledge Hub to centralize knowledge, policies, procedures, situations, and best-practices, as well as guided and personalized answers to customers, agents, and field staff; and eGain Conversation Hub for scalable capabilities of digital-first interaction management within a modern, omnichannel desktop. It also provides eGain Agentic Studio for multi-agent orchestration; eGain Composer, a modular AI knowledge development platform; eGain Evaluator for continuous quality assurance of AI-generated answers; and AI Knowledge Connectors, which connect every system, employee, customer, and AI agent to one source of trusted knowledge. In addition, the company offers a cloud-based platform through subscription; professional services, such as consulting and implementation services, training services, and managed services. It serves companies and government organizations in banking, credit unions, financial services, government, healthcare providers, insurance, manufacturing, property and casualty insurance, outsourcing services, retail, technology, telecommunications, travel and hospitality, and utilities industries. The company was incorporated in 1997 and is headquartered in Sunnyvale, California.